Sellers Terms and Conditions

Renaissance Boutique is a small, designer boutique in Alnwick specialising in the buying and selling of pre-owned authentic designer womenswear on consignment.

We accept seasonal, high end contemporary/couture and some vintage designer clothes, bags and accessories for resale on a 50/50% or return basis, keeping items in stock for eight weeks.

Renaissance Boutique logs all the designer pieces that have been accepted for resale and your receipt will be the confirmation email sent with the proposed prices and date of collection. From this point on, it is the client's responsibility to keep in touch with the shop for updates of their sales.

The item/s will be on sale for eight weeks. It is the responsibility of the consignor to contact The Renaissance Boutique for updates on their items.

If the item/s haven't sold within the eight week period, you must collect your item/s on the date agreed. If collection is not made then the item/s become property of The Renaissance Boutique.

Once the items are sold, the client will receive their payment within 21 days via BACS. Unsold items that are not collected by the agreed ‘collection date’ become the property of Renaissance Boutique.

Appointments MUST to be made with the shop before bringing items in for resale. Please call between shop hours.

Alternatively, you can email descriptions and images info@therenaissanceboutique.com for us to view or via Whatsapp on 07842190654.

Examples of second hand designer labels we look to resell at Renaissance Boutique, are as follows:

Alexander McQueen, Burberry, Stella McCartney, Temperley London, Vivienne Westwood, Paul Smith, Victoria Beckham, Chanel, Louis Vitton, Dior, YSL, Bottega Veneta, Prada, Gucci, Alaia, Lanvin, Chloe, Marni, Dolce and Gabbana, Roberto Cavalli, Marc Jacobs, Miu Miu, Missoni, Christian Louboutin, Jimmy Choo, Mulberry, Gaultier, John Galliano, Karen Millen, Michael Kors, Hobbs….

Renaissance accepts only authentic designer items. You as the owner guarantee the authenticity of all items consigned with Renaissance Boutique. Any item deemed to be counterfeit, will be destroyed.

Risk and Insurance of Consignment Stock

 

The Renaissance Boutique insure all items held within the shop. The insurance covers fire, natural disasters and theft. 

 

The following is optional for consignor reassurance.

Any loss or damage occurring to consignment stock shall be at the client's risk and Renaissance Boutique shall invoice the client for items so lost or damaged at the full purchase price.

The client will insure the stock with a reputable Insurance Company against all customary perils for the benefit of Renaissance Boutique at the client's own expense (and must if Renaissance Boutique so requires, produce a copy of the Certificate of Insurance) and shall hold the proceeds of any insurance claim in respect of the products (to the extent of the client's indebtedness to Renaissance Boutique) in trust for Renaissance Boutique.

If settlement of any insurance claim arising from these perils is refused, Renaissance Boutique shall invoice the client for the value of the stock so lost, damaged or destroyed. Upon any default by the client to pay any amount due to Renaissance Boutique the client irrevocably authorises Renaissance Boutique by its employees or agents to enter any premises owned, leased or otherwise occupied by the client, any agent or associated with the client for the purpose of taking possession.

Buyers Terms and Conditions

Our team here at Renaissance Boutique ensures only the best authentic designer labels are accepted for resale at the store.

A varied mix of labels including Alexander McQueen, Burberry, Stella McCartney, Temperley London, Ozwald Boateng, Vivienne Westwood, Paul Smith, Victoria Beckham, Chanel, Louis Vitton, Dior, YSL, Bottega Veneta, Prada, Gucci, Alaia, Lanvin, Chloe, Marni, Dolce and Gabbana, Roberto Cavalli, Marc Jacobs, Miu Miu, Missoni, Christian Louboutin, Jimmy Choo, Mulberry, Gaultier, John Galliano ... are known to be on the rails at Renaissance Boutique.

However you must be quick, as the best pieces get snapped up. Therefore keeping an eye online and making regular visits in store is COMPULSORY! We care about our customers and would love to see you in store, maybe even for a cuppa.

The returns policy in store has changed due to COVID-19, therefore as we cannot allow you to try on items in store, you may purchase and take home. You then have 7 days to return the item if it is not suitable, bringing with you your receipt. Your receipt shows proof of purchase and allows us to process refunds.

UPDATED 05.06.20

 

Online Returns Policy

We are not required to exchange any goods for any other goods.

We will refund to you the price for the product bought online less postage and packing on the following conditions:

You have inspected the Goods immediately upon receipt and shall notify us within 7 days after the date of receipt if the goods are damaged or are not what the customer ordered and do not comply with the contract. If the customer fails to do so the customer shall be deemed to have accepted the Goods.

You are liable to pay all postage and packaging for the return of the product via Royal Mail Special Delivery.

Goods that are returned which are damaged or soiled or have had our labels and/or designer labels and or integral packaging and or protective strips removed, damaged or defaced will not be the subject of a refund or credit and will be sent back to the customer.

All Goods must be returned in their original packaging (if supplied) and boxes must also be protected as they are considered part of the goods supplied, and a return will not be accepted if the original packaging or the shoe box is damaged.

Returned goods that are not received within 7 days will only be the subject of refund or exchange at our discretion.

Return Address:

The Renaissance Boutique, 26 Bondgate Without, Alnwick, Northumberland, NE66 1PH

UPDATED 05.06.20

 

FAQ

What is Consignment?

Consignment is the process by which we sell your goods in our location, while you still maintain ownership of the goods. “Consignment” simply means “we sell it on your behalf”.

Consignment clothing doesn’t mean it is heavily used and it doesn’t mean it’s old. Many of the items at Renaissance Boutique are nearly new and can still be found in retail stores. Renaissance Boutique only accepts the best quality items with styles that appeal to a large number of customers. We do not accept junk!

Why should I consider Consignment?

Are you downsizing your wardrobe? Do you have wonderful clothing/jewelry that you no longer wear? Renaissance Boutique is the perfect place to showcase your items for others to purchase and enjoy. We will stage, advertise and market your items in our brand new store in order to give maximum visibility to a large number of buyers and ensure a quick and profitable sale of your goods.

Consignment with Renaissance Boutique is simple!

How do I get in touch with you to sell clothes I no longer want?

To arrange an appointment, or to discuss consignment, please call 01665 605917.

How do you decide on prices? And what percentage of the price do you keep?

We will examine the clothes and notify you of the reasonable price we determine, unless we have already agreed on a price during your appointment. As a consignor, you will receive an itemised list of items selected, and the determined prices. Everyone is satisfied: you get something for clothes you no longer want, the store gets commission, and the customer is happy with the new purchase. Consignors receive 50% of the sale price, once the items are sold within 21 days payable by BACS.

When do you take it in store?

Appointments are to be arranged by our team, please contact us via email or call the shop.

What about fake goods?

It is against the law to sell fake goods and we, therefore, take any attempt to re-sell fake goods through us very seriously. Renaissance makes every effort to prevent the resale of replica goods in the following way:

1.By selling with us customers must comply with our terms and conditions of sale which detail the item they are selling is owned by them and is authentic. We also request to see a copy of the original proof of purchase.

2.A detailed inspection is carried out on the item once we have received it, and if we are in any doubt about the authenticity of the item we will take it for inspection via a third party service.

3.Should we deem an item to be a replica, it will be destroyed.

4.We want our customers to buy from us in complete confidence, therefore if you have bought an item off us and you believe it not to be genuine, you must inform us immediately and we will pay for the item to be returned to us. This must be done within seven days, to prevent us from paying the seller, so that we can process a refund for you.

How do you value my item?

Renaissance wants to ensure you get the maximum amount that you can for your item, while still ensuring a successful sale. We consider the original price paid, the condition, the demand for and the rarity of the item.

How do I get paid once my item is sold?

Once your item has been sold, you will receive payment within 21 days via BACS.

What is the cost of selling?

Our regular rate of commission is 50% of the final sale price of the item. However for brand new high end pieces we reduce this to 35%..

If you wish to set up a bespoke commission rate for you then please speak to a member of the team on 01665 605 917 or email info@therenaissanceboutique.com to discuss this in detail.

Why sell with us?

Renaissance Boutique takes out the hassle! We pay for your designer items to be shipped to us, take professional photographs and videos, contact collectors, display the items online, in our Alnwick store and across multiple social media platforms. We handle all seller communication, gift wrap the items beautifully and we handle all the returns and pay you promptly once your item has sold.

What happens if my item doesn't sell?

If your item doesn't sell within the eight week sale period, you must collect the item on the agreed date or it becomes the property of The Renaissance Boutique Ltd.

How are you ensuring customer safety within the store to follow the legal guidelines regarding COVID-19?

●Define the number of customers that can reasonably follow two metre physical distancing within the store

●Limit the number of customers in-store and encourage them to shop alone

●Use floor markings and signage to aid social distancing

●Use contactless payment where possible

●Suspend or reduce customer services that cannot be undertaken without breaking social distancing guidelines

●Use outside space for queuing where possible

Meanwhile, fitting rooms should only be used where necessary.

Retailers have been advised to limit customers’ handling of merchandise through different display methods or rotation of high-touch stock.

When handling returns these should be no contact where possible with goods taken to designated areas.

Returns should also be kept separate from displayed merchandise to reduce likelihood of transmission and quarantined for 72 hours.

UPDATED 05.06.20

DELIVERY RATES

Click and Collect in Store Free
Next Day Delivery Over £150 £150.00–£499.00 £12.00
Next Day Delivery up to £150 £10.00–£150.00 £6.95
Special Delivery over £500 £500.00 and up £35.00
Standard Shipping (3-5 days) Under £150 £10.00–£150.00 £4.95
Standard Shipping (3-5 days) over £150 £150.00–£499.00 Free
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